FAQs
Frequently Asked Questions
1. How can I contact Braxior?
1. How can I contact Braxior?
You can reach us via email at support@thenexx.com. We aim to respond within 24 hours on business days.
2. How do I track my order?
2. How do I track my order?
You can track your order using the Order Tracking page on our website.
Just enter your order number and email to view the status.
3. Can I cancel or change my order?
3. Can I cancel or change my order?
Please contact us as soon as possible via email. While we can’t guarantee changes once an order has been processed, we’ll do our best to help.
4. What should I do if I receive a damaged or incorrect product?
4. What should I do if I receive a damaged or incorrect product?
Please email us at support@thenexx.com with your order number and photos.
We’ll investigate and send a replacement if necessary.
5. How do I return an item?
5. How do I return an item?
Contact us at support@thenexx.com for return instructions.
Note: Return shipping costs are the customer’s responsibility unless the item is defective.